Sevice
Our Mission is Your Productivity
We are well aware of how important smooth running equipment is for efficient production processes and working routines. That is why we at Scouter offer you our full-scale Instrument Service. This service covers a diverse range of instruments and equipment used Laboratories in the biopharmaceutical industry.
Scouter Service has a local presence in Tamilnadu & Pondicherry. To help keep your systems running safely and reliably, utilize Scouter Service to deliver solutions fast, competently and with outstanding quality, all from a single source.
Installation and Commissioning
By having your equipment and systems professionally installed and commissioned, you can ensure that your equipment will be up and running perfectly right from the start.
Our Scouter service team will install and configure your equipment according to the manufacturer ‘s specifications and adapt it to the ambient conditions at the place of use.
Your advantages:
- Your equipment is immediately ready to operate
- Equipment is configured to meet your requirements
- Equipment is adapted to the place of use and calibrated on-site
- Your operating personnel is professionally instructed in operating the equipment
Qualification (IQ/OQ)
Do you use your equipment in regulated areas and need equipment qualification (IQ/OQ) within the scope of your standard operating procedures governed by quality management? Our System ensures that our customers receive services that meet the strictest quality requirements for reliable operation. In addition, we will provide full documentation by supplying reports on installation and operational qualification of your equipment.
Your advantages:
- 100% traceable documentation right from the beginning
- Issue of all certificates required
- Compliance with GLP/GMP requirements
Repair and Corrective Maintenance
Scouter Service will repair your equipment either on site or at our repair center, expertly, fast and reliably. Should it prove to be uneconomical for you to have your equipment repaired, you will automatically receive an offer for a comparable new unit.
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Your advantages:
- Reduced downtime by fast turnaround at our repair center
- Fast response of our on-site service technicians (fast availability of repaired equipment)
- Use of original spare parts (helps ensure that problems will be fixed once and for all)
- Re-integration of equipment into lab and process sequences
Maintenance Services, Service Contracts
Regular maintenance increases the life of your equipment and systems and ensures that it is correctly set, calibrated and adjusted at all times. This will make sure that you get the most out of your warranty, preventing unnecessary downtimes. As part of our maintenance programs, our Scouter Service team is authorized to issue certification on your equipment that fulfils your requirements, no matter how high.
Your advantages:
- Extends the life of your equipment
- Reduces downtimes
- Ensures optimal performance
- Ensures regulatory compliance
- Easy to budget maintenance costs with service contracts
- he place of use and calibrated on-site
- Your operating personnel is professionally instructed in operating the equipment